When ordering at Sook Pieces, you will receive an e-mail with confirmation. This describes the order number and product (s) you ordered as well as the shipping costs and total amount. Payment can be made in different ways. So can you choose PayPal, creditcard, iDeal or bank transfer to pay the amount. When you choose to pick up the product, cash checkout is also a possibility. Pick up must be made by appointment. See contact. Sook Pieces only delivers when the total amount is on our bank-account. If this is not the case after 10 business days, the order will automatically expire.
The ordered products will generally be sent within 3 business days after receiving payment, while stocks last.
When an order is made on request, Sook Pieces holds a delivery period of 7 business days.
However, Sook Pieces reserves the right to cancel the order and will refund payment (if applicable). When this occurs, Sook Pieces will inform you, including giving a statement of reasons.
The shipping within the Netherlands is free of charge from € 50, -.
We also ship international.
Once you have received the product (s), the product may be different than you expected or that the size is not quite good. Sook Pieces tries to carefully describe all the information on her website, working with as many realistic photos as possible. Nevertheless, the product may differ slightly from the picture because Sook Pieces works with natural products such as glass, leather, gemstones, stone, rope, shell etcetera. Colors may differ slightly from the image because each element used is unique.
If you want to send something back, this is not a problem. Please let us know as soon as possible. For this, you can contact us. Please state that it is a return shipping and send the product undamaged back to us within 14 days in original packaging. We ensure that the purchase amount including shipping costs will be returned to your account. When you choose to ship the item with registered mail, these additional shipping costs are for your own account.
There may be a defect in the product during transport. In this case, we would like you to inform us within 7 business days and return the product immediately. Once the product is in, we will send you a new copy. If this item is no longer in stock, the purchase price including shipping costs will be refunded to your account, or you can choose a new product for the same amount.
Sorry, you can not return an item when:
- it concerns earrings (from a hygienic point of view);
- it concerns articles made on request;
- Pieces from the mystery sack;
- When items are out of stock
Due to the small parts that are used in the products Sook Pieces sells, therefore these products are unfortunately not suitable for small children from 0 to 3 years. Sook Pieces is not responsible for any accidents that may occur while using or wearing her products.
Sook Pieces acts to the dutch law for the protection of personal information and carefully handles all the information you have entered. You can read more about this at Privacy Statement at the bottom of the page.
The handmade jewelry that Sook Pieces has manufactured rests with copyright. Also for all the footage shown on www.SookPieces.nl, rests with copyright. The rights are at all times at Sungi Photography, unless otherwise stated.
Full or partial acquisition, but also placement on other websites and / or commercial use of designs and ornaments is not permitted unless written permission has been given by Sook Pieces.